Patient enrollment and retention remain two of the most persistent challenges in clinical research. While new technologies have transformed many aspects of clinical trial operations, human connection continues to play a critical role in guiding patients through the research journey. That’s where Patient Navigators come in.
At RapidTrials, we work with sponsors, CROs, and research sites to place experienced Patient Navigators who help accelerate enrollment, improve retention, and enhance the overall participant experience. Here’s how they make a measurable impact.
The Enrollment Challenge
Despite increasing investment in patient recruitment, many trials still fail to meet enrollment goals. According to Tufts CSDD, more than 80% of clinical trials are delayed due to recruitment issues, and nearly 20% fail to meet enrollment targets altogether.
Patient Navigators help solve this by:
- Reducing drop-off after referral or prescreening: Many patients express interest but don’t follow through. Navigators close the gap with timely follow-up and personalized support.
- Addressing barriers early: From transportation and childcare to mistrust or logistical confusion, Navigators help patients overcome challenges before they become reasons to opt out.
Building trust and clarity: Navigators offer a consistent point of contact who can answer questions, reinforce the value of participation, and guide patients through informed consent with empathy and cultural competence.
Enhancing the Patient Experience to Improve Retention
Recruiting patients is only half the equation—keeping them enrolled through study completion is just as critical. Studies show that up to 30% of participants drop out before the trial ends, often due to avoidable frustrations.
Patient Navigators improve retention by:
- Providing proactive outreach before and after each visit
- Coordinating logistics like transportation, appointment reminders, or remote access to virtual visits
- Resolving issues in real time, so small problems don’t derail long-term participation
- Offering emotional support and continuity that keeps participants engaged and motivated
A 2023 CISCRP study found that 74% of trial participants want more personal contact throughout their experience—Patient Navigators meet that expectation, especially in complex or decentralized studies.
The Business Case: Faster Enrollment, Lower Costs
Improved enrollment and retention aren’t just better for patients—they drive faster timelines and reduce costs. Each day a trial is delayed can cost sponsors $600,000 to $8 million, depending on the drug and therapeutic area.
Patient Navigators reduce:
- Cycle time from referral to randomization
- Screen failure rates
- Protocol deviations due to missed visits or confusion
By supporting patients every step of the way, Navigators help sites and sponsors maximize their recruitment investment and maintain study timelines.
RapidTrials: Your Partner for Patient Navigation Staffing
RapidTrials specializes in placing experienced, study-trained Patient Navigators at research sites across the U.S. and Europe. Whether embedded at a high-volume academic center or working remotely across decentralized models, our Navigators are equipped to support enrollment, streamline coordination, and ensure each patient receives consistent, compassionate care.
We offer:
- Rapid deployment for surge recruitment
- Multilingual and culturally aligned staff
- Temporary or project-based support
- Coordination with site staff and study teams
Ready to Strengthen Your Study?
If your study is facing enrollment or retention challenges, Patient Navigators may be the missing link. RapidTrials can help you design a navigator solution tailored to your study, site, and patient population.
Contact us to learn how Patient Navigators can support your next trial: www.rapidtrials.com
